Before using the app:

Please read the following carefully before using this application. By continuing, you will be agreeing to our Term of use and Privacy Policy.

We will require usage of certain personal information (such as IC and mobile numbers) in our app to provide you with a more personalized experience. By agreeing to the Term of Use, you are consenting to our privacy policy and the usage of personal information for use of the app functions. We will require the user to agree to the terms of use and privacy policy of the app before the app can be used.

Privacy Policy for the RoyalMedSG App

  1. Data collection

When you use the RoyalMedSG app, you are allowing us to use the personal information provided for use with the app functions. The Privacy Policy states how the personal information will be used and what type of information that we will collect for the app usage. We may also provide further privacy collection notices highlighting certain uses of your Personal Data if there is any changes or update to the privacy policy.

The personal data collected in the app includes:

  1. Information about you (personal particulars)
  2. Phone contact number
  3. Password (for the created account in app)
  4. Patient details such as patient name and patient number

Certain Personal Data (such as the patient details) are required for specific app functions and the app may be unable to deliver you the full functionality and services if the information is not provided.

Any information collected with the use of the RoyalMedSG app will be used strictly within the functionality of the RoyalMedSG app only and will not be used for any other purposes outside of the terms of condition. The collection of the Personal Data will be collected from you directly during the usage of the RoyalMedSG app.

  1. Data security

No forms of data transmission over any medium such as websites, mobile applications and such can be guaranteed to be secure from intrusion. However, we will maintain and implement commercially reasonable physical, electronic and procedural safeguards to protect your Personal data in accordance with the requirements of data protection legislation.

All Personal Data collected from you will be stored on our or subcontractors’ secure servers. We comply with our security policies and standards when accessing or using this information and restrict access to your Personal Data to those who need to use if for purposes(s) for which it was collected. You are responsible for keeping any information that we send to you confidential and for complying with any other security procedures that may be enacted or in effect during the usage of the RoyalMedSG app.

A password (which you have chosen) will be allocated per account which enables the user to access certain parts of the RoyalMedSG app and we ask that you do not share the password with anyone.

The personal data collected will be retained for as long as necessary for the processing purpose(s) for which it was collected for and any other permitted linked purposes.

Terms of Use for our product and services

By using our website and mobile applications you are agreeing to these Terms of Use, including our Privacy Policy. If you do not agree, do not download or use our websites or mobile applications

You are responsible for ensuring the security of the personal information held on your computer, mobile devices or any other devices linked to the usage of our websites and mobile applications.

Using our websites and mobile applications

You may only access and use our websites and mobile applications in accordance with these Terms of Use, to view the availability of our goods and services for your personal and non-commercial purposes and to conduct lawful authorized transactions with us and for no other purposes.

You must not access, use or allow access/use of our websites or mobile applications in any unauthorized manner that is outside the scope of the website/mobile applications. This includes but is not limited to: any false, fraudulent account creations, attempting to obtain information of other users account and information through unauthorized actions, modification or distribution of content or material from our websites or mobile application without prior consent.

Data Protection and cookies

These Terms of Use extends to our Privacy Policy which details the collection of personal information and how we will use the personal information for our websites and mobile applications. For more details on this section, please view our privacy policy.

Intellectual Property Rights

All trademark rights, copyright, database rights and other intellectual property rights pertaining to the content and/or materials of our websites and mobile applications and the underlying software code rest with us or our licensors. You may use such content and/or materials only as strictly provided and as intended by these Terms of Use. Any other use, reproduction, transmission or handling of such content, without our prior written consent, is prohibited and will constitute a breach of these Term of Use.

Any unauthorized downloading, re-transmission, or other copying or modification of Trademarks or other contents of the website or mobile application may be a violation of statutory or common law rights which could subject the violator to legal action.

Disclaimer and limitation of liability

While we have taken measures to carefully prepare the information and/or materials contained within our website/mobile applications, such information and/or materials are provided “as it is” without warranty (whether express or implied) or presentation of any kind. In particular, no warranty or representation regarding non-infringement, security, accuracy, fitness for a purpose or freedom from computer viruses is given in connection with such information and materials.

Subject to claims available under applicable consumer protection laws, we will not be liable to you or to anyone else (in negligence, tort, breach of contract or likewise) for any loss or damage (including direct or indirect loss, or special or consequential loss) howsoever caused arising out of or in connection with the following points:

– Access or use of (or inability to access or use of) our websites or mobile applications;

– The breach in the security of your computer, mobile device or any other device, or the access to or use of any information held on or through your computer, mobile or any other devices by unauthorized third parties;

– Disruptions, defects, technical errors or other harmful elements in respect of the websites or mobile applications, including any network or connectivity problems; and/or

– Third-party websites, applications, products or services.

You must take your own precautions to ensure that whatever you select for use from our websites and mobile applications are free of viruses or anything else that may interfere with or damage the operation of your computer systems or mobile devices.

The above exclusions and limitations apply to the fullest extent permitted by law. Nothing in these Terms of Use shall exclude or limit our liability for death, personal injury or damages caused by negligence, for fraud and fraudulent misrepresentation, or for any other liability that may arise that is applicable to the law.

By accessing the website and/or mobile applications, you agree that such access and/or use, as well as the terms and conditions herein shall be governed by, and construed in accordance with, the laws of Singapore and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.


Changes to the website and mobile applications may be made from time to time and we reserve the right to amend these Terms of Use by posting the amended terms of use on our websites and mobile applications. By continuing to use our websites and mobile application, you confirm that you agree to the modified terms of use.

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